Customer Service

OUR CUSTOMER SERVICE REPRESENTATIVES ARE AVAILABLE TO HELP YOU TROUBLESHOOT PROBLEMS, PROVIDE REPLACEMENT PARTS, OR SCHEDULE A SERVICE TECHNICIAN TO YOUR LOCATION.

Black Bros. customers have access to professional and friendly customer service representatives. Information related to the maintenance, operation, or performance of your machine is just a call or click away, and Black Bros. Customer service reps are your best source for parts availability, roll repair, and planning on-site service or training. Our more than one hundred years of experience in roll coating and laminating is key to your success.

Black Bros. machine designs and features utilize state of the art techniques. If you have a Black Bros. machine that is no longer meeting the needs of your marketplace, let us help you re-invent your existing equipment to meet the changing requirements of your customer. These services can be provided on-site or in our demonstration lab.

REBUILDS

Is your machine starting to show its age? Black Bros. Southeast Division will bring it back to life with a 30-point inspection, including repairing or replacing worn parts, reconditioning rolls, and supplying a fresh coat of paint. But that’s not all, we can also bring the machine up to date with the latest safety and electrical standards, as well as supply an updated user manual.

RETRO KITS

Black Bros. machine designs and features utilize state-of-the-art technologies. If an existing machine is not longer meeting your needs, consider letting us re-invent or bring your machine up to speed with several available modern, bolt-on features. Options include outfeed minimum contact rollers, fluid pumping and feed lines, auto clean, auto elevator, and more.

LEASING

Many of our in-stock machines are available for short-term lease or lease-to-buy. If your operation requires a machine for developing, testing, or production until your new Black Bros. machine arrives, this may be a good option for you. Our knowledgeable Customer Service Team is standing by!

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